She did quite a few things wrong. I’ve been selling on ebay for over twenty years now. The biggest thing I know for sure from this experience is that once you have a customer’s money it is all about the customer.

She never should have printed out the label. The USPS doesn’t want that done any sooner than the day before the item ships.

When she found out her materials were delayed (but truly, is this person too broke to have a supply on hand? If so she needs to be aware this could go badly for her…) she should have gotten in touch. I think if she can’t afford to keep a supply on hand that needs to be mentioned in her etsy ad.

A thank you for pre-payment is nice and certainly not so time consuming that her time with her family would be compromised.

Complaining and blaming is not something she should have done to you or at you or about you. Jeez. Really? That is just plain ridiculous.

In my opinion, this person should not be having an online business. She doesn’t seem cut out for it.

In the old days of Ebay, before immediate payment was required, I used to have people regularly tell me they were late in paying me because they lived on a fixed income. I never said to them what I was thinking which is why in the world are you shopping if you can’t afford to shop? Their fixed income isn’t my problem…I’m not in business to have you buy something you can’t afford. People would ask me to let them have it cheaper. This sort of nonsense goes in both directions.

But even when faced with a crazy I’m always nice and professional.

Take your refund. If it was me I wouldn’t slam her with a negative comment but I would send her a note and let her know how I feel. Let her know if you did leave a comment it would be based on the facts of your transaction and that was all her own doing. Communication is a part of her work and until she does that the job is incomplete.